• Appointments are available at least 14 days in advance.
• Same day appointments are available at all sites in the booking scheme.
• There are a limited number of appointments per day, booked on a ‘first come, first served’ basis.
• Demand for appointments is likely to be high over certain periods so please cancel unrequired appointments to free up space for other visitors.
• You need to provide the registration number of the vehicle you will be attending the centre in. If you are hiring a vehicle and this is unknown, you will be asked to show the hire paperwork at the centre.
• You cannot change the registration number, so ensure this is entered correctly. If you need to change it, you will have to cancel and rebook the appointment.
• You need to provide your email address so we can send you confirmation of your booking.
• You need to have checked the vehicle restrictions at your chosen site.

You do not need to be at the centre at the exact start time of your appointment – you can arrive at any time within your allotted slot.

Appointments are 15 minutes long for Bognor Regis, Midhurst and Shoreham-By-Sea, or 30 minutes at all other centres. See your confirmation email for more information.

There may be circumstances where refusal of entry to a centre will occur. Staff will turn you away if you:

• do not have a booking – staff check your vehicle registration number to verify that you have an appointment
• do not have proof of address when you attend
• are too early for your appointment – staff may ask you to re-join the queue or return at your appointment time
• are late for your appointment
• do not have confirmation of the booking reference number (for on-the-day bookings only), either displayed on a smartphone, a printed copy or, for appointments made by phone, written
• are abusive, as antisocial behaviour is not tolerated.

Book an appointment(external link)